About A1 Abodes Supported Housing

Privacy Policy

Effective Date: 26.08.2025
Organisation: A1 Abodes

A1 Abodes respects your privacy and is committed to protecting the personal information you share with us. This policy explains how we collect, use, store, and protect data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 (DPA 2018).

Who We Are

A1 Abodes provides supported housing services in Birmingham and the West Midlands. We work with individuals, families, and partner organisations including local authorities, charities, and government agencies.

Our registered contact email for data protection matters is: Info@a1abodes.co.uk

What Information We Collect

We collect personal data directly from applicants, residents, and referrers. This may include:

Personal details (name, address, date of birth, gender, nationality).
Contact details (phone number, email address).
Identification (passport, driving licence, birth certificate, NI number).
Health information (mental health, physical health, disabilities).
Financial information (income, benefits, employment status).
Housing history (current landlord, tenancy details).
Criminal history, probation details, or social/CPN worker information (where applicable).
Referrer details when a professional completes the form on behalf of a client.

We may also collect technical information through our website (cookies, IP address, browser type).

How We Use Your Data

We process data only for specific and lawful purposes, including:

Assessing housing applications and referrals.
Delivering supported accommodation and related services.
Meeting legal and contractual obligations with local councils, charities, and government agencies.
Communicating with applicants, residents, and referrers.
Ensuring compliance with safeguarding, housing regulations, and public safety requirements.
Maintaining accurate records for audits and reporting.

We do not use your personal information for marketing without your explicit consent.

Legal Basis for Processing

We process personal data under the following lawful bases:

Consent (where you have given clear permission).
Contract (to provide housing services and agreements).
Legal obligation (to comply with housing, safeguarding, and financial regulations).
Vital interests (to protect someone’s life).
Public task (where we work with government agencies to deliver services).
Legitimate interests (to manage and improve services).

Sharing Your Information

We only share personal data where necessary, and always securely. This may include sharing with:

Local councils, government departments, and housing associations.
Charities and support agencies assisting with housing or wellbeing.
Healthcare professionals, probation officers, and social workers.
Landlords and property managers (for housing placements).
Regulators and authorities where legally required.

We never sell personal data to third parties.

Data Security

We use technical and organisational measures to keep your data secure, including encryption, access controls, and secure storage systems. Only authorised staff and partners with a need to know can access personal data.

How Long We Keep Your Data

We retain personal data only for as long as necessary to deliver services and meet legal obligations. Referral and application data is generally kept for six years after the service ends unless longer retention is required by law.

Your Rights

Under UK GDPR, you have the following rights:

Access to your personal data.
Correction of inaccurate or incomplete data.
Erasure of data (“right to be forgotten”), where applicable.
Restriction of processing.
Data portability.
Objection to processing.
The right to withdraw consent at any time.

To exercise your rights, please contact us at Info@a1abodes.co.uk

International Transfers

We do not transfer your personal data outside the UK or EEA unless adequate safeguards are in place.

Cookies and Website Data

Our website uses cookies for functionality and analytics. Cookies do not store sensitive personal information. You can adjust cookie settings in your browser.

Complaints

If you have concerns about how we process your data, please contact us first at info@a1abodes.co.uk
You also have the right to complain to the Information Commissioner’s Office (ICO):
www.ico.org.uk or 0303 123 1113.

Updates to This Policy

We may update this policy from time to time. Any changes will be published on this page with the updated effective date.